Expense payment denied

[Lynsey]

My payment was denied as I had entered my sort code incorrectly. I have now amended this. Do I need to submit the claim again or will the payment be retried? I can't find an answer in the help section.

Thanks

[KevinD]

@Lynseyif you were able to make a change to your expense report, that means it is not submitted, so you will need to submit again and have it go through the approval process.

[Lynsey]

@KevinD

Hi Kevin,

thanks for getting back to me. It wasn't the expense itself I changed, it was my bank details. The claim had been submitted and approved, but the payment denied due to the wrong sort code. I don't know if I need to start another claim, or if the payment will be tried again.

Thanks,

Lynsey

[KevinD · Accepted solution]

@Lynseythe system should pick up the report on the next reimbursement and try again. No action needed on your part.

[AlfonsoZun]

Hi@KevinD

Similar question to Lynsey, however I received the email that the payment was denied and when I reviewed the account information I did notice an incorrect account number which I have corrected. How often or when does the next reimbursement time frame happen. I'm currently an employee of GXO and would like to know, based on the response you provided I would not have to do anything else but wait. Report: 5F3726DCC39F410E969F

[KevinD]

@AlfonsoZunif you corrected your bank information, it will take 3-5 business days for the correct information to get updated. After that, I am not sure how long it will take as I don't know what type of time frame your company has for reimbursements. Most companies range from 5 days to 15 days to do reimbursements.

If you need a more concrete answer, I would recommend you try and contact your Finance or Payroll department. The would be able to give you a better answer.