Expense status remains "sent for payment"

[CHENGCHE]

Hi, my expenses have been approved, and status shows "sent for payment". This usually gets deposited within a day or two, but not for this time. May I know whom I can contact to follow it up? Thank you.

[MelanieT]

@CHENGCHEHi! I was not able to find you in the Novartis site, but for these types of issues you will want to reach out to your SAP Concur Admin. I will private message you the contact information.

In the meantime, you can always double check to make sure that your banking info is confirmed in your profile. If it is, then confirm if the last 4 digits of where the payment went, is the same last 4 digits of you bank account.

Remember to tag me if you respond or feel free to mark this post as Solved if you don't have further questions or comments. To tag me on your response, you click the Reply button, first thing to type is @. This should bring up the username of the person you are replying to.