Solved: Extracted for payment

rbellis23 · ‎Dec 20, 2021

I submitted my expense report on 12/10, was approved and now says "extracted for payment " have not received payment. Usually happens with in a week, and once paid shows status of payment confirmed. My supervisor has checked and everything cleared on her end.

KevinD · ‎Dec 20, 2021

@rbellis23reimbursement payments or lack thereof can only be resolved by your Finance or Accounting Departments or those that are the SAP Concur site administrators at your company. I would recommend reaching out to Finance first. They are usually the ones in charge of reimbursements.

Thank you,
Kevin Dorsey
SAP Concur Community Manager
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KevinD · ‎Dec 20, 2021

@rbellis23reimbursement payments or lack thereof can only be resolved by your Finance or Accounting Departments or those that are the SAP Concur site administrators at your company. I would recommend reaching out to Finance first. They are usually the ones in charge of reimbursements.

Thank you,
Kevin Dorsey
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

rbellis23 · ‎Dec 28, 2021

Yes thank you

BT00738687 · ‎Apr 20, 2023

@KevinDHi Kevin, could you please send me the name in my company (Alorica) that I can reach out for help regarding reimbursement? I have 2 expenses stuck in Extracted for Payment

KevinD · ‎Apr 20, 2023

@BT00738687check your private messages.

Thank you,
Kevin Dorsey
SAP Concur Community Manager
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desidem · ‎Sep 22, 2022

does any one have a phone number i can call and talk to some one ?

KevinD · ‎Sep 23, 2022

@desidemyour company hasn't purchased our User Support Desk service, so you will not have a phone number to call SAP Concur Support. I have two options for you though:

1. You can post your question here on the community and see if someone can provide you assistance. If you ask other community members here, I've been known to provide an answer to about 90% of the questions/issues people post here.

2. I can send you a name of someone at your company you can reach out to for help.

I'll await your reply about which of the two options I presented you prefer.

Thank you,
Kevin Dorsey
SAP Concur Community Manager
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jmayk · ‎Oct 16, 2022

Hi, I have several Expense Reports in "extracted for payment" state, but have not received payment. Could you please advice who I should approach from my company for support (Finance or SAP Concur)?

KevinD · ‎Oct 17, 2022

@jmaykdefinitely contact your Finance department. They should be able to provide some assistance/explanation.

Thank you,
Kevin Dorsey
SAP Concur Community Manager
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jmayk · ‎Oct 17, 2022

Hi Kevin, could you please send me the name in my company (Takeda) that I can reach out for help regarding reimbursement? I'm working remotely and i'm not sure who to look for. Would you be able to help?

KevinD · ‎Oct 18, 2022

@jmaykI sent you a private message here on the community with a name to contact.

Thank you,
Kevin Dorsey
SAP Concur Community Manager
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jmayk · ‎Oct 18, 2022

Great help, thanks Kevin

rnav128 · ‎Mar 3, 2023

Hello Kevin,

Are you able to send a POC information for Albertsons/Safeway regarding reimbursement?