Missing AMEX transaction

[anto90ne]

I HAVE A TRANSACTION WITH AMEX FOR TWO WEEKS AGO, BUT IT'S NOT AVAILABLE ON CONCUR YET. WHAT SHOULD I DO?

THANKS

[JessicaL]

I would recommend reaching out to your Concur Administrator to be certain your profile is correct (after confirming you can see the transaction on Amex.)

Best,

[KevinD · Accepted solution]

@anto90neI did look up your account and saw that you do have a lot of payments made to your card, so I believe there is some issue where the transactions were not uploaded into SAP Concur for some reason. This is an issue that your company will have to reach out to AMEX about. I'm going to send you a private message here on the community with a name of someone at your company you can contact.

[anto90ne]

Thanks for the reply Kevin.

[erang]

你好,凯文

I have the exact same problem. I did not have many transactions at all... Just a few and one that shows up in my AMEX statement and does not get to my Concur account. Two other transactions from the same trip came in OK.

Appreciate any help here as I could not find anyone in IBM that addresses these kind of issues and Concur won't let me submit my report unless I give up this expense...

[KevinD]

@erangsending you a private message with a name to contact.

[sgmoreau]

你好,凯文, I have the same issue With one AMEX transaction only . What Should I do ?

[KevinD]

@sgmoreausending you a private message with a name of someone at your company to contact.

[MichaelBo]

你好,凯文, I'm missing some AMEX transactions.
2 were received, 2 other from day after are still missing.

[MichaelBo]

solved

[asami2]

你好,凯文,

Hope you are doing well.

I am facing similar issue -

I have a transaction on my Amex Corporate Card two weeks prior but its not reflecting in Concur and because of this i am getting error - This expense cannot be submitted until it is matched to an imported card transaction.

Could you please help me on this.

Thanks
Sam

[eapadill]

Hi@KevinDI'm seeing this issue as well. I made various expense with my amex card and none of them are showing in concur

[KevinD]

@eapadilland@asami2I can only tell you what might cause this, which really wouldn't help the situation. However, if you know the person(s) at your companies that are in charge of assigning corporate cards, they would be the ones to talk to. They likely need to assign your card to you in the system. If that isn't the issue, then they need to contact the card issuer and ask them what is going on and why those transactions are not coming in.

I'm sure you both had to apply for a corporate card, so whoever you sent your application to, that would be who I would start with.

[sannevisser1993]

Hello@KevinD,

I'm facing similar issues: in the Amex app I can see the transaction but it doesn't show up in Concur. Who can I contact for this?

Kind regards,

Sanne

[KevinD]

@sannevisser1993when you applied for your corporate AMEX, which department did you submit your application to? That would be the department to contact about missing transactions.

[montrone]

你好,凯文,

I have the same issue: Two Amex transactions are not available for travel expenses.

Can you help?

Thank you!

BR, Francesco

[KevinD]

@montroneI sent you a private message here on Community.

[montrone]

Solved!

Thank you!

[annalisacadonna]

Same issue here.

[KevinD]

@annalisacadonnawhat is (are) the transactions that you feel you should be seeing in your Available Expenses?

[KevinD]

@annalisacadonna我的建议是你的菲南ce, Accounting or Payroll departments. One of these departments is usually the one in charge of corporate cards.