HOTEL - How to hide 'Not Available' hotels

[Travelante]

How to hide 'Not available' properties during Hotel search? Is there a filter or a configuration? Users do not need to see the hotels where they can't stay. Sometimes many hotels are 'in red' so we get escalations that something is wrong with the system itself..

[KevinD]

@Travelantethe only option I could find in the Travel Rule builder was Rate description contains any of text. This allows you to enter specific phrases to look for. However, I don't know if the Not Available is considered part of the rate description. The other rule condition that might work is:Other rate descriptions at this hotel contain any of the text.

Again, not sure if Not Available is tied to the rate description or not. You would need to create and activate the rule,then test it.

[Travelante]

Hi Kevin,

Thank you for your answer! We are already using the 'rate description' to exclude non-ref or deposit-required options. Unfortunately, 'Not available' cannot be controlled via this functionaity.

Can you please share Concur recommended best-practise for this case? Sometimes when there is a conference/event in a city we get entire pages of these 'not available' properties and it is frustrating.

Thank you!