Solved: User Sign in Error - Web Browser and App

kheneghan_

A new user recently set up on the system is experiencing a problem with signing into Concur both on the Web browser and app. They have changed web browser to try on both Google chrome and Microsoft Edge, and clearing the caches.

They sign in, and immediately receive the following error:

Any idea as to what may be causing this error, and how it can be resolved?

Thanks!

rohanpatil

Hi@kheneghan_,

This is a generic error. My suggestion is for the authorized support contact to raise a support case with SAP Concur as they can check the specific profile from the backend and determine the problem with the profile. If you are not the ASC, please raise a case with your internal IT helpdesk support team/ Concur administrator. Hope this helps.

Best regards,
Rohan

Remember to tag me if you respond or feel free to mark this post as Solved if you don't have further questions or comments. To tag me on your response, you click the Reply button, first thing to type is @. This should bring up the username of the person you are replying to.

Best regards,
Rohan
Fellow Concur Site Administrator
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View solution in original post

rohanpatil

Hi@kheneghan_,

This is a generic error. My suggestion is for the authorized support contact to raise a support case with SAP Concur as they can check the specific profile from the backend and determine the problem with the profile. If you are not the ASC, please raise a case with your internal IT helpdesk support team/ Concur administrator. Hope this helps.

Best regards,
Rohan

Remember to tag me if you respond or feel free to mark this post as Solved if you don't have further questions or comments. To tag me on your response, you click the Reply button, first thing to type is @. This should bring up the username of the person you are replying to.

Best regards,
Rohan
Fellow Concur Site Administrator
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

kheneghan_

Hi@rohanpatil,

Thank you very much for your help! Will get in contact with Concur Support.

Many thanks,

Kyle