Like all disruptive events, the changes wrought by COVID-19 have the potential to permanently alter the working landscape. At a recent roundtable discussion with senior finance leaders from some of Australia’s largest private and public-sector organisations, SAP Concur examined the responses to the COVID-19 lockdown and discussed the key challenges and opportunities for organisations in 2021 and beyond. This whitepaper recounts their experience and their strategy for the new world of work.