Hi Kevin, Still working on it. The offshore help team was stumped and are working on it. What I believed may have happened is this: The Visa Credit card statement has the correct dollar amount but for only one night. The offshore help team did confirm that Concur can read the data on a credit card statement. The error comes from the request to itemize the expenses. I itemized for 4 nights which contradicts the Visa charge of 1 night. If I had submitted for 1 night for the total amount it probably would have gone through but then registered red flags for a very large amount for only one hotel night stay. A catch 22. Thanks! I will keep you posted Peter What I believed has happened is that the Visa Credit Card expense from the hotel indicates the correct amount but only one