Concur Open update: Dear Customer, As previously reported, we identified a degradation affecting your service. Impact Prior to Resolution: In the North America Data Center, accessing C...See more...
Concur Open update: Dear Customer, As previously reported, we identified a degradation affecting your service. Impact Prior to Resolution: In the North America Data Center, accessing Concur Expense and Request services via SAP Concur website and SAP Concur mobile app is 50 % below expected level. Affected users may experience an error "You are currently not set up to use any Concur products. Contact your Concur Administrator for assistance" when attempting to access these services. Additionally, users may experience missing Expense and Request tabs. Start Time: 16:21 UTC on 13 June 2022 Status Update: The Incident Response Team (IRT) is currently investigating. Our next scheduled update will be in one hour or sooner should a significant change occur. We appreciate your patience as we work to resolve this issue. We will keep you updated until the issue is resolved.
更新从同意开放:亲爱的客户,之前sly reported, we identified a degradation affecting your service. Impact Prior to Resolution: In the North America Data Center, access...See more...
更新从同意开放:亲爱的客户,之前sly reported, we identified a degradation affecting your service. Impact Prior to Resolution: In the North America Data Center, accessing Concur Expense and Request services via SAP Concur website and SAP Concur mobile app is 50 % below expected level. Affected users may experience an error "You are currently not set up to use any Concur products. Contact your Concur Administrator for assistance" when attempting to access these services. Additionally, users may experience missing Expense and Request tabs. Start Time: 16:21 UTC on 13 June 2022 Status Update: The Incident Response Team (IRT) is currently investigating. Our next scheduled update will be in one hour or sooner should a significant change occur. We appreciate your patience as we work to resolve this issue. We will keep you updated until the issue is resolved.
We have this too and Concur Open shows a degradation but this is an outage. No access for any administrator either. I posted this on the Admin group as well.
Your Concur admin could look at the batches and then see where your report was paid, or at least the last 4 digits of the account. We batch every night and our payment turnaround is 4 business days ...See more...
Your Concur admin could look at the batches and then see where your report was paid, or at least the last 4 digits of the account. We batch every night and our payment turnaround is 4 business days after the mgr's approval. Also, the report payment details will give you the payment date once set to pay.
While you may hav uploaded your bank account, maybe your Concur account has not been marked as active by your admin. That is one reason for that error message.
You should contact your Concur admin to make sure your card is associated with your account. We have a specific company ID for our Amex and if that is missing, the charge is hidden in Concur and can...See more...
You should contact your Concur admin to make sure your card is associated with your account. We have a specific company ID for our Amex and if that is missing, the charge is hidden in Concur and cannot be pushed to your account. The Admin can look for unassigned charges in Concur and see what the issue is.
If it is a credit card charge, you need to put in the entire charge on the one line and itemize $7 of the charge as personal, and $50 as business. That should work.
If you proxy into their account, you can create and submit a report for them that will follow the normal approval process. It would be similar to them creating it themselves.
