Hi @Christie, Some of our users had issues before they added a PIN to their account. Navigate to Profile --> Mobile Registration to set up a PIN. There are user guides and a video tutorial here: //www.g-goddess.com/en-us/features/mobile-support But, if it's beyond the scope of training/PIN, I would definitely submit a Concur help request with specific issues - logins of the users having issues and screenshots, if you have them. Best,

Hi @kirstin_rintoul, Are you android users using the PIN to login or are they using a password? Some of our users had issues before they added a PIN to their account. Navigate to Profile --> Mobile Registration to set up a PIN. There are user guides and a video tutorial here: //www.g-goddess.com/en-us/features/mobile-support But, if it's beyond the scope of training/PIN, I would definitely submit a Concur help request with specific issues - logins of the users having issues and screenshots, if you have them. Best,

Hi, I agree with @DavidW in that the PIN is usually the way to go when it comes to logging into Concur on your phone. Logging in on your computer and navigate to --> Profile --> Mobile Registration And create your mobile PIN. Hopefully, this will fix your current situation. There are more answers here: //www.g-goddess.com/en-us/features/mobile-support Best,

嗨@YIsaacs,你有没有收到一份行程before and this is a new trip that you did not receive one? If you have never used Concur Travel before to book a trip, some of our users experienced this problem. However, once they verified their email address in their profile, they were able to receive them. Profile --> Profile Settings --> Email Addresses Under the column "Verify", Concur will send an e-mail with a code that you then put in this location. If you have already done that, it may be an issue with the TMC and/or Concur - depending on when you booked, I know there were a few partial outages and/or maintenance going on last week. Hope it helps,

Hi @TamyraCincala, It is really difficult to narrow this down to one thing, so I will have to list my top three: 1. Meeting other Concur Administrators to have contacts for one-on-one questions after the conference is over. 2. The sessions that Concur offers on specific items - for me, there was one session on guest users that changed how we used that feature. Very helpful, take an many as you can! 3. I was able to meet my Concur Account Manager and ask specific questions about our set-up. I suppose, to sum up, finding the right resources was the key for me. I would recommend Concur Fusion to anyone, but in particular to new Concur administrators. Of course, it is also nice to meet the vendors, too... The list goes on Best,

Hello @muizyousuf, Yes, you are correct. Within our organization, we have a few users that have multiple cards. When the payments are made, the credit card company applies the payment to the correct card. The only issue that has come up from this is when there are credits/refunds, so we ask the cardholders to put refunds/credits with the same card in a separate report. I hope this helps. Best,

Hi @Irz02, I am not certain I am following your question. However, we have a similar process where employees cannot submit until the statement cycle is over. They do have to wait to submit, but during the month, they can log into Concur and view the report. They can make changes, upload matching receipts and add any comments that they need to. They still have to go in to submit after the cycle date ends, but if they've already reviewed everything, it's a much quicker process. Best,

Do you have access to the Workflows menu so that you can change the duration of returns? In Administration-->Expense-->Expense Admin, you may have access to "Workflows". In that section, click on the workflow in which you are experiencing the issue. On the first page, there is a box for "Approval Time Expired Action". If you do not want the report to push forward, you would switch this to "No Action". If you do not have this access, you would have to submit a support ticket.

Hi @IMBPR, That is a large number of reports you are reviewing on your own. Do the reports go to someone else first/after you that you reviews for content so that you are only reviewing for receipts, financial applications? Workflows exist if you can add them to share the burden/responsibility for review. Also, we have set up some Audit rules that flag certain reports for expanded review - for instance we have an audit rule that flags the reviewer "there's cash in this report" so extra attention is on that report. You could also separate employees into different groups that have the same types of expenses so that it's easier to segregate them when it's in the final stages of report review. My only other thought is have the administrator role shared with others. I hope others have good ideas to offer as well. Best,

嗨@mvanderby,出于我们的目的,我们设置an entire group for non-employees so that they were completely separate for reporting. They are under the same policy, but we wanted the option to change the rules for non-employees. For example, we require non-employees to submit receipts with every item. For employees, if they have a corporate credit card and the item is less than a certain amount, no receipt is required. Best,

你好@ocutitta,之后我有麻烦你r post... When you go into "App Center" in Concur, you find the app you need, and you click it. Some are simply "Connect" or "Disconnect" if already connected. Are those greyed out for you? Or have you already "connected" and the app itself will not connect? If you can "Connect" many of the apps have verification steps. For instance, Lyft will ask for your business email and then, send an email - or a verification number to your phone for Uber. I'm not sure where in the process things are failing for you, or if I can be of more help. Best,