@cTomcsikI did find out that your business cards were linked through the Yodlee option, where the users go into their profile and link their assigned business card to their SAP Concur account. Yodlee is a 3rd party and we have seen, as Jennifer mentioned in her email, instances where cards have become delinked from user accounts. Your employees will need to go in and relink their cards. If they see their card listed still, they can remove that card and relink it.

If the problem persists, submit a Support ticket to SAP Concur detailing the issue. Support will then reach out to Yodlee about the issue and hopefully get a resolution or fix for the issue.