The SAP Concur Communitysite provideseducation and support resources throughforums, whichhave peer-to-peer generated questions and answers, and blogs.This section of the site provides answers to our most frequently asked questions.
This article gives an overview of our support options through SAP Concur.
End Users:
If you are anSAP Concur userseekingsupport,there are two options available:User Support Desk(美元),which isa paid SAP Concur service that many companies add to receive first-level technical supportorvia aninternal resource at your company.
First option: To find out if your company hasUSD:
- Sign in to your SAP Concur account.
- Click “Help” and then “Contact Support”
- If your company has USD, you’ll be taken to the User Support Desk Portal
- Here you can find phone numbers,create a case online or use the chat feature with a support representative
The second option, for those who do not have the option to contact Support under the Help menu, is internal support through your company. Please contact your internal support desk for assistance.Informationon你公司的SAP管理员一致may be found via theCompany Notessection in your SAP Concur systemor ininternal resources ordocumentationsystems.If you do not know where to start, your manager may be able to direct you.
See also:
Administrators:
If you are an Authorized Support Contact(ASC) for your company or an Administrator who makes changes to your SAP Concur system, please log into your SAP Concur system, click on Help, then click on Contact Support. This provides you with the Client Support phone number and allows you to create a case online or use the chat feature with a Support representative. You can also call +1-855-895-4815 and select the Authorized Support Contact option from the menu.
Additional resources for Authorized Support Contacts (ASC) only:
An Authorized Support Contact is a permission set assigned to 2-5 individuals within your organization. As an ASC, you have even greater access to SAP Concur support and resources.
- Get technical support through the SAP Concur Support Portal
- Call+1-855-895-4815and select the Authorized Support Contact option from the menu
- Address billing questions at your Online Billing Portal Guide
(Please see the attached PDF for translations into Chinese, German, Spanish, French, Italian, Japanese, Korean, and Portuguese.)
