Re: Why is Concur Not Recognizing E-receipts??

toriehigh · ‎Nov 18, 2019

任何人遇到这个问题?一个e-receiptis attached to an expense line, but it is still being flagged with the Receipt Required icon, and the system will not allow the user to submit the report. I've opened a case, but haven't heard back, so I'm curious to see if I'm the only lucky one who has users unable to submit. Of course today is our expense report due date, and my peoples are freaking out!

Thanks!

Torie Hightower

Jeremy · ‎Nov 19, 2019

We had the same issue last week. After opening a ticket, we were provided with the below information. After going through the steps, it is working as expected again. (edited as some of the html did not copy over properly)

Details

An employee has attached E-receipt to his expense report, but the report still shows the alert/exception message requesting the user to attach a receipt.

Environment

Expense > E-Receipts

Edition

Professional

Resolution/AnswerCauseAdditional Information

To clear this warning message, a condition will need to be added to all Receipt handling receipt limits.
Administrators with theExpense Configuration Administrator (Restricted)role can make this change.

Go toAdministration > Expense > Expense Admin > Receipt Handling > Receipt Limits
Click on rule you want to modify to include e-receipts
ClickModify
ClickNext
OnConditionspage, clickInsert
SelectEntryfrom drop-down
Find and clickHas e-receiptin right side menu
SelectEqual
SelectNo
ClickDoneto add the condition

In theNextGen UI, the receipt handling rules are no longer hardcoded to accept that e-receipts meet image requirements.
Clients who want to maintain their current system behavior, that is to continue to accept e-receipts to meet image requirements, will need to configure a custom receipt rule.

For updated information regarding this change, you can review theNovember Release Notes.

View solution in original post

toriehigh · ‎Nov 27, 2019

Thanks Jeremy! Apparently the information on this change was buried in the Release Notes. Unfortunately, as a team of one, I don't always have time to review those when they come out. I provided some feedback that a potentially disruptive change like this should probably be more widely communicated. At least it was a quick fix!