Is attaching an itemized hotel bill the same as uploading a photo image of the hotel bill?

I keep receiving error messages indicating that I need to attach an itemized hotel bill even though I uploaded a photo image of the hotel bill.

Could there be a tech glitch as to whether Concur detects a bill due to it being a PDF or JPG format etc,?

I am unable to submit my expense report due to this hotel bill mystery.

Peter

Thanks!!